From the end of June passengers will use the services of Yellow! The company was selected after a tender with the participation of the largest taxi companies in Sofia. The contract is for 5 years with an option for an additional 3, conditional on the performance and level of services offered.
With 25 years of experience in the field, Yellow-taxis were chosen because of their recognizable brand, as well as their environmental policy – a fleet of vehicles with an emission class of at least Euro 5 and pioneers in the introduction of electric taxi transport in the country. The vehicles used have a service life of up to 7 years, and one in ten of the cars was manufactured in the past year. Other advantages of the Yellow taxis include the ability to provide 24/7 service, tailored to the flight schedule of the country’s largest international airport and a maximum waiting time of up to 5 min. Seats for babies and children, POS terminals, as well as the ability to pre-check the cost of the service, and pay cashless on the taxi company’s mobile app, are available to users from Sofia Airport.
At the airport, the company will ensure the constant presence of a team to monitor the quality of the service provided, ensuring the cleanliness of the vehicles and the responsiveness of the staff, who are also entrusted with the responsibility of assisting with the loading and unloading of customers’ luggage.
By signing the contract, the new taxi operator is committing to bringing more environmentally friendly vehicles to the airport. Starting from January 1, 2025, at least 5% of the monthly taxi journeys made from the airport should be completed using electric vehicles and a year later the percentage utilisation will come up to 10. Additionally, Sof Connect will incentivize the new operator to introduce more electric vehicles by waiving the fee per trip for electrical Taxi Vehicles.
“Having ground transportation to and from the airport is a decisive for overall passenger experience. Choosing a company to provide a service in line with the highest standards in taxi service is a step to enhance passenger comfort and part of the airport’s customer-centric transformation,” said Jesús Caballero, CEO of Sofia Airport, at the signing of the contract.